FAQs

CRACK THE CASE FAQS

Q: How does it work?

A: Crack the Case is an immersive game night experience that you can enjoy from the comfort of your own home.

It contains a series of escape room-style puzzles and clues for you to crack together with your partner, family or housemates! Crack the Case is suitable for ages 7 to 107. But remember, while in lockdown, please do not gather people from other households to play. Stay safe, folks!

Q: How do I get my hands on it?

A: Select a night to rent Crack the Case. It costs £50 for the Case to be delivered to your doorstep at 18:00 and collected the following morning at 10.00.

The case is sizeable – 38cm x 50cm x 93cm – so we advise that you do not lift it. It does, however, come on wheels though so it can be easily manoeuvred into your home. You play the game at your own pace and then when complete, place everything back into the case for collection from your doorstep the following morning. Don’t forget to take a snap when your team have successfully cracked the case and share on our social media channels – but no spoilers!

Q: Is it safe?

A: With regards to COVID-19, the case and all of its contents are thoroughly disinfected in between groups. Parents please take care with children under 7 years old as the game may contain some small parts that are not suitable for young children.

Q: Is it suitable for children?

A: Yes, children over the age of 7 or 8 should be able to engage with and enjoy the puzzles and the game.

Q: How many people can play?

A: As many or as few as you like!  But please do not gather people from other households during lockdown.  The game is probably best suited to groups of 2 to 6 people.

Q: What if we live outside of the delivery postcodes?

A: If you get in touch with us we may be able to arrange for collection, or for delivery with a delivery charge.

 

GENERAL FAQS

Q: What is an escape room?

A: See our page ‘What is an escape room?’

Q: How many people can play at The Evidence Room?

A: It depends on the room, in our Gedding Room, we can take groups as small as 3, or as large as 12.

Q: Can we rearrange our booking if we need to?

A: Yes of course you can!  We are happy to rearrange any bookings for up to 24 months after the original booking.

Q: Can youngsters play?

A: Yes! But all under 16s must be accompanied by an adult.

Q: How many escape rooms do you have?

A: We have 2 rooms, check our booking page for details of the themes.

Q: Is it scary?

A: Scary how much fun you'll have!  (But no, they shouldn't be too frightening :)

Q: Is the room actually locked?

A: No, you can exit the room at any time.

Q: Can we eat or drink in the room?

A: No, sorry! you'll have to finish up your snacks and drinks before you get here.

Q: Do you do corporate bookings?

A: Yes we do, please contact us directly to discuss your needs and what we can offer.

Q: Do you have a reduced rate for charities?

A: Yes we do, please contact us directly to discuss your needs and what we can offer.

Q: Is it wheelchair accessible?

A: Our Gedding Room is wheelchair accessible, unfortunately the other room currently isn’t.